Frequently Asked Questions
Frequently Asked Questions
A. Home health care offers skilled medical care services in the comfort of your home. Services include nursing, therapy, and social work. On the other hand, caregiving services provide non-medical care to help people live independently. Caregiving services include companionship, light housekeeping, personal care, and assistance with activities of daily living.
A. Our home health aides (also known as HHAs) are part of our home health care team and work directly under a nurse or therapist to provide bathing and personal care. Their in-home visits usually last about an hour. Caregivers are more like your loved ones personal assistant. Their visits last as long as you need, and can include non-medical care such as companionship, social activities, light housekeeping, pet care, and more. Our caregiving division even offers overnight and 24 hour care.
A. Home health care focuses on recovering from an illness, surgery, hospital stay, or health related incident. Hospice care focuses on providing pain management and comforting end-of-life care to individuals with a terminal prognosis.
A. Yes. Platinum HH works with most major health insurance providers. Check with your medical insurance provider regarding coverage or call us today to learn more.
A. Always check with your insurance regarding coverage in your specific case. Generally, healthcare plans may cover the following services delivered by trained health professionals:
- Care by registered nurses
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Nutrition counseling
A. The length of service is determined by your primary doctor and your insurer. In some cases, we help patients for only a relatively short time when they need support with recovery or transition home from a care facility. In other cases, we provide relatively long-term care to help people with serious and chronic conditions.
A. No. We work closely with your primary doctor to ensure you receive the help you need as specified in the doctor’s care plan. Our goal is to complement, not replace, your doctor.
A. Our Platinum care team can help you plan, order, and learn how to use any supplies you need. Payment is determined by the type of insurance coverage you have.
A. Yes, a member of our staff will always be available to you 24 hours a day, 7 days a week.
A. Yes. If you or a family member ever has a question about your condition at a time when one of our nurses isn’t at your home delivering services, you can always get input from one of our on-call nurses.
A. We make sure to communicate with your doctor to inform him or her of the care you receive and any changes in your condition. If necessary, we will contact your primary doctor on your behalf to review any questions about your care. In addition, we welcome any questions, at any time, that your primary doctor or specialists may have for us. Clear, complete communication is always our goal.
A. We welcome self-referrals directly from patients and their families. HealthFlex also welcomes referrals from primary care doctors or specialists on your care team. We welcome referrals from hospitals, care centers, and clinics. In addition, we accept referrals from insurers. HealthFlex is committed to always being accessible to all referrals, regardless of the source.
1350 W. Robinhood Dr. Ste 18B
Stockton, CA 95207
